top of page
FAQ
Frequently asked questions
Products & OrdersShippingReturns & ExchangesShopping the Closet & Staying ConnectedSustainability & Mission
Yes! (Almost) all items are freshly laundered or steamed before being added to our closet, using unscented, gentle detergent. Because these treasures have had previous adventures, we can’t guarantee they will be completely scent-free, so we recommend giving your little one’s new pieces a quick wash at home before wearing for extra peace of mind.
Items we do not launder (unless necessary):
- Outerwear
- Accessories
- NWT items
- Heavily embellished/in need of careful laundering
Products we use to prepare clothes for their next home:
- Nellie's Laundry Soda
- Puracy Natural Stain Remover
Every listing includes its specific condition so you’ll always know exactly what to expect. Each item is carefully inspected for quality, wear, and charm before finding its way into our closet. We classify our treasures into the following categories:
Please note: condition ratings are subjective and minor variations may occur.
New With Tags (NWT):
Brand-new with original tags — never worn, gift-ready!
Like New:
Worn only once or twice — no signs of wear.
Looks almost like NWT!
Very Good:
Light, minimal signs of previous wear:
• Slight wash wear
• Tiny mark that’s barely noticeable
• Fabric and graphics still look great
Still cute enough for outings, photos, and special days!
Good:
Noticeable and visible wear — but nothing that affects comfort:
• Medium fading or wash wear
• Small marks or pilling that can be seen without close inspection
• Fabric shows a bit more life
Perfect for everyday school and play… just not “best outfit” quality.
Playwear / Well Loved:
Heavily loved with clearly visible wear:
• Heavy fading or pilling
• Multiple small marks or larger noticeable ones
• May have a loose thread or felt cracking on graphics
Ideal for messy fun, crafts, and playground adventures!
While we’re not able to source specific items or sizes for individuals at this time, we’d be happy to suggest pieces currently available in our closet that might fit what you’re looking for.
New treasures are added every week, so be sure to keep an eye on our newsletter and Instagram page for fresh drops and magical finds!
bottom of page
